Last Updated April 20, 2024

At Journey Vietnam, we value your privacy and are committed to safeguarding your personal information. We understand that using our services may require sharing certain details, and we prioritize keeping your data secure and confidential.

This Privacy Policy outlines how we collect, store, use, transfer, and process your information when you use our website (the “Site”). By accessing or using the Site, you agree to the terms outlined in this policy.

1. Collection of Your Information

General Information

We collect and store any information you provide on our Site or through other means. This may include personal information such as your email address, which is required to create an account and access certain features like saving your travel bucket list. Other functionalities of the Site do not require personal data.

Additionally, we may collect non-personally identifiable data, including traffic details, location data, weblogs, and communication logs for analytical and billing purposes.

Social Media Integration

If you sign in via social media platforms such as Facebook, we may receive certain profile details based on the provider’s policies. This may include your name, profile picture, gender, and friend lists, among other public information.

2. Use of Your Information

We use your data to:

Provide requested products and services.
Manage your account and personalize your experience.
Respond to inquiries, provide customer support, and send updates.
Improve our services through analytics and user feedback.
Send promotional offers and targeted advertising via email, social media, and search engines.
Ensure compliance with our Terms & Conditions and prevent fraudulent or illegal activities.

3. Access and Control of Your Information

You can update your contact details or close your account via the My Account page. Upon account deletion, you will lose access to your data, though we may retain certain information for legal, record-keeping, or analytical purposes.

Under applicable data protection laws, you may request access to the personal data we hold about you. A processing fee of $30 may apply to cover administrative costs.

4. Your Choices and Preferences

You may opt out of promotional emails at any time by adjusting your profile settings or using the unsubscribe link in our emails.
While essential notifications (such as service updates) cannot be opted out of, we strive to keep communications relevant.
If you access third-party services via the Site (e.g., Facebook), their privacy policies will apply to any shared data.

5. Use of Cookies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us analyze traffic, store user preferences, and provide personalized content.

Types of Cookies We Use:

Essential Cookies: Necessary for website functionality.
Performance Cookies: Help us analyze site usage and improve user experience.
Functional Cookies: Store user preferences, such as language settings.
Advertising Cookies: Enable targeted ads based on browsing behavior.

You can manage cookie preferences via browser settings. However, disabling cookies may limit access to certain Site features.

6. Advertising and Third-Party Data Collection

We may partner with third-party advertisers and analytics providers to deliver relevant content. These partners may use cookies and tracking technologies to collect anonymized data about your browsing activity. We do not share personal information such as email addresses with advertisers.

To opt out of interest-based advertising, adjust your settings on relevant ad platforms.

7. Data Security

While we implement strict security measures, no online transmission is completely secure. We take all reasonable precautions to protect your data but cannot guarantee absolute security.

If you have a Site password, you are responsible for keeping it confidential and should not share it with anyone.

8. External Links & Social Plugins

Our Site may contain links to third-party websites, including partner services. These sites operate independently, and we encourage you to review their privacy policies before sharing any personal data.

Additionally, if you interact with social media features (e.g., Facebook “Like” button), your activity may be visible to your social network and subject to the respective platform’s privacy policy.

9. Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a notice on our Site.

10. Contact Us

If you have any questions regarding this Privacy Policy, please reach out to us via our Contact Us page.